Overview
What is Braintree, a PayPal service?
Braintree, a Paypal service and subsidiary, is a billing platform which stores credit card data directly from the merchant’s systems on secure servers, and it allows for cards to be recharged or refunded . Braintree also supports international payments. …
Read moreRecent Reviews
TrustRadius Insights
Braintree is widely used as a card processor for website shopping carts, particularly in platforms like Spree Commerce. Users have praised …
In my experience, Braintree, a PayPal service Will Eventually Sever Your Income - Warning - Use Anyone But This Merchant Provider
1
out of 10
October 25, 2023
Incentivized
We have been using Paypal for about 15 years and added Braintree, a PayPal service 4 years ago. We've pulled millions in revenue through …
Braintree is good for consolidating multiple payment methods into one processor
8
out of 10
April 28, 2022
Incentivized
We use Braintree, a PayPal servicefor processing payments, both for recurring subscriptions as well as one-off transactional payments. …
Braintree Integration for PCI Compliant Payment Processing
8
out of 10
May 03, 2021
Incentivized
My company's software (an events management system) integrates with Braintree to allow our customers to process credit card payments …
Braintree lacks one very important feature....a BRAIN!
1
out of 10
September 02, 2020
Incentivized
Braintree is used by TCC as an additional payment system for tuition and any other purchases that the school requires. It is used …
A Cohesive And Fully Featured Payment Processor That Has Worked WIthout A Hitch For Two Years
10
out of 10
November 07, 2019
Incentivized
We use Braintree across our company's eCommerce website as our payment processing gateway. As we are an eCommerce company, we needed a way …
Braintree is a no brainer for any eCommerce store
10
out of 10
November 07, 2019
Incentivized
We use Braintree as our Big Commerce payment gateway. It provides seamless integration with Big Commerce and various payment methods such …
Braintree
10
out of 10
July 06, 2018
Incentivized
We use it to track our client's payment methods. It's mostly our customer success team using it. We have been able to solve multiple …
Provides a lot of features without extra charges. Always reliable and does a solid job.
10
out of 10
June 25, 2018
Incentivized
Our entire organization uses Braintree to process credit card payments from our clients. Particularly the monthly auto-pay clients. …
Great, Reliable, and Easy to Use Payment Processor!
9
out of 10
June 01, 2018
Incentivized
Braintree is used for payment processing but only people trusted with payments have access to it. Because we use Chargebee we don't …
Braintree provided the tools we needed for our company.
9
out of 10
March 08, 2017
Incentivized
We used Braintree in conjunction with Freshbooks.com to process our credit card merchant services. The nice thing about it is that you had …
Using Braintree for Subscriptions and one-off payments
8
out of 10
January 04, 2017
Incentivized
It is used in the tech department, as our primary payment provider gateway. We use to to charge our customers for our service via a …
Braintree - simple to implement and simple to use.
10
out of 10
September 27, 2016
Incentivized
Braintree is simply a card processor for our website shopping cart - Spree commerce. Since we implemented it it has been bought by PayPal …
Braintree Payments - Easy to use platform to process your payments
8
out of 10
April 14, 2016
Incentivized
Braintree is used across the whole organization to process all the payments on our platform.
Braintree grow your startup and start getting the money today. It’s as easy to implement as Paypal and cool as Stripe!
10
out of 10
April 14, 2016
Incentivized
We have a fremium business and Braintree, helps to run the payment method. We started with Paypal, and then Braintree was acquired by …
Reviewer Pros & Cons
- You can log into Braintree, a PayPal service using Paypal credentials
- In my experience, severs connections without speaking to a rep in the company thus hijacking the company revenue on their own time.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Braintree, a PayPal service?
Braintree, a PayPal service Video
Payment Basics: Payments 101
Braintree, a PayPal service Integrations
- Deal Maker
- Shopio
Braintree, a PayPal service Competitors
- Maxio
- CheddarGetter
- Recurly
- Spreedly
- Gotransverse
- Zuora
- Vindicia
- Fusebill
- Microworks Prism POS
Braintree, a PayPal service Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Frequently Asked Questions
Braintree, a Paypal service and subsidiary, is a billing platform which stores credit card data directly from the merchant’s systems on secure servers, and it allows for cards to be recharged or refunded . Braintree also supports international payments. Pricing is 2.9% plus a 30c transaction fee.
Maxio, CheddarGetter, and Recurly are common alternatives for Braintree, a PayPal service.
Reviewers rate Support Rating highest, with a score of 1.6.
The most common users of Braintree, a PayPal service are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(62)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content?
- Business Problems Solved
- Pros
- Cons
- Recommendations
Braintree is widely used as a card processor for website shopping carts, particularly in platforms like Spree Commerce. Users have praised its ability to seamlessly integrate with these systems, allowing for smooth and secure transactions. Moreover, Braintree serves as the primary payment provider gateway in many tech departments, enabling organizations to consolidate their payment processing into one interface with support for multiple payment methods. This has proven to be advantageous for businesses looking to streamline their operations and offer customers a range of convenient payment options.
Another key use case of Braintree is for charging customers for services through recurring monthly subscriptions. This feature allows businesses to implement custom plans and offer discounts, thereby accommodating various customer needs and boosting loyalty. Additionally, Braintree is utilized to sell gift cards with different durations, facilitating one-off payments that are charged as part of the purchase process. These use cases have helped organizations generate substantial revenue through Braintree without significant issues.
Braintree's ability to enable credit card payments without the need for PCI compliance has also been highly valued by users. This feature saves businesses time and resources by alleviating the burden of complying with rigorous security standards. Furthermore, Braintree's seamless integration with popular platforms like Freshbooks.com and Big Commerce has made it a go-to choice in various industries. Its robust functionality and reliability have empowered businesses across the board to process payments efficiently and effectively.
However, some users have reported challenges when using Braintree. Account reviews and cancellations due to fraudulent activity have been a concern for some organizations. Additionally, there have been instances of failed transactions and spam issues experienced by certain users. Despite these occasional setbacks, the majority of users have found Braintree to be a reliable solution for their payment processing needs.
Customer service support provided by Braintree has received mixed reviews from users. Some reported unhelpful and untrained support representatives in certain cases. However, it is important to note that experiences can vary, and other users may have had positive interactions with the support team. Overall, Braintree has proven to be a versatile payment processing solution used by various organizations to process payments securely and efficiently across different platforms and industries.
Clean and intuitive interface: Several users have praised Braintree for its clean and simple interface, stating that it makes the platform easy to understand and navigate. This positive feedback suggests that many reviewers appreciate the intuitive design of Braintree, which enhances their user experience.
Flexible payment intervals: Many users have mentioned the value they find in Braintree's flexible payment interval options. This feature allows businesses to receive money at various intervals that suit their needs. The ability to customize payment schedules is highly valued by these customers, as it provides them with greater control over their cash flow.
Easy implementation for developers: Numerous reviewers have highlighted how easy it is to implement Braintree for developers. They mention that the platform provides clear documentation and resources, making integration a smooth process. This positive feedback indicates that Braintree offers comprehensive support to developers, enabling them to easily integrate the platform into their systems.
Cons:
- Limited reporting features: Some users have expressed that they would like to see additional features in the front screen reporting, such as the ability to vary the time period being looked at and other simple analytics.
- Lack of API access for discount and plan creation: Several reviewers have mentioned that the lack of API access for discount and plan creation requires manual work on the web console, which can be inconvenient.
- Difficulty configuring charge details in bank statement: A number of users have found it difficult to configure charge details in the customer's bank statement, which may cause confusion or issues with reconciliation.
From the user reviews, it is recommended to consider using Stripe instead of Braintree if PayPal support is not necessary. Users find Stripe to be a better alternative for payment gateway needs. Additionally, users suggest exploring Braintree as a payment gateway solution and mention its solid platform with good API coverage, integration options, and documentation. Some users advise against using Braintree as a payment gateway and recommend looking into other services like Stripe or Recurly for recurring billing solutions. They suggest comparing Braintree with other options to evaluate the best fit. Overall, reviewers suggest considering other alternatives or evaluating specific requirements before deciding on Braintree.
Attribute Ratings
- 10Likelihood to Renew1 rating
- 8.1Usability2 ratings
- 1.6Support Rating5 ratings
- 10Implementation Rating1 rating
Reviews
(1-14 of 14)
Companies can't remove reviews or game the system. Here's why
October 25, 2023
In my experience, Braintree, a PayPal service Will Eventually Sever Your Income - Warning - Use Anyone But This Merchant Provider
Managing Member
Global Archive, Inc. (Entertainment, 11-50 employees)
Score
1 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
Paypal is well known
You can log into Braintree, a PayPal service using Paypal credentials
In my experience, they do not call their long term customers when there is an issue and instead rely exclusively on emails which are often flagged as spam or pfishing.
In my experience, severs connections without speaking to a rep in the company thus hijacking the company revenue on their own time.
April 28, 2022
Braintree is good for consolidating multiple payment methods into one processor
Verified User
C-Level Executive in Corporate
Music Company, 1-10 employees
Score
8 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
drop-in payment widget provides a best-in-class UI
accept multiple payment methods with a single implementation
a single dashboard to manage all user subscriptions
Coupon management is not very good and we had to build our own discount system
Setup is quite challenging and there is not a seamless migration from existing payment systems
Customer support is very slow to respond to requests
May 03, 2021
Braintree Integration for PCI Compliant Payment Processing
Verified User
Manager in Customer Service
Computer Software Company, 51-200 employees
Score
8 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
Responsiveness of their support team/help investigating issues
Easy set-up for adding new customers
Customization of user access
We have had multiple account managers over the years, however, lack of communication when our contact changed. This caused some problems when trying to get questions answered.
September 02, 2020
Braintree lacks one very important feature....a BRAIN!
Verified User
Advisor in Finance and Accounting
Higher Education Company, 1001-5000 employees
Score
1 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
It's available for global coverage.
It has 24/7 support.
It has very easy billing.
It allows for split payments
They have 24/7 customer service but their representatives lack the knowledge and skills to be of assistance.
They boast of superior cyber protection but my department experienced a breach in security twice in one month.
There are way too many charge-backs with very little effort on Braintree's part to be of assistance.
November 07, 2019
A Cohesive And Fully Featured Payment Processor That Has Worked WIthout A Hitch For Two Years
Verified User
Manager in Marketing
Furniture Company, 11-50 employees
Score
10 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
Braintree has excellent integration with the BigCommerce platform. The switch of our previous payment processing gateway to Braintree was very easy and only required a few clicks.
Tying into Braintree's BigCommerce integration, for company's like ours that are on the BigCommerce Enterprise plan, Braintree's rates for BigCommerce Enterprise customers are extremely competitive and saved us money.
Braintree has a pretty easy to use portal that can be accessed through the same login we use for PayPal which we are using in conjunction with Braintree with ease.
I've only had to call Braintree twice and my customer service issues were handled extremely quickly and easily.
Braintree's fraud detection could use work, we had a fraudulent payment that was not caught by Braintree's system but we were able to quickly revert it.
Their support team is in Chicago I believe, which was an issue for us when we had to call in at 2 pm and found out that their office was closed.
Coming from Authorize.Net, the control panel of Braintree is less robust.
November 07, 2019
Braintree is a no brainer for any eCommerce store
Owner
Gameday Sports & Memorabilia (Sports, 1-10 employees)
Score
10 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
Multiple payment types
Reliable system
Very easy to use
None
July 06, 2018
Braintree
Customer Success Specialist
CollegePlannerPro (Computer Software, 1-10 employees)
Score
10 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
Being able to void transactions before they cross over to a refund
Being able to add discounts to users profiles
Running reports
Reports aren't always as detailed as we like them to be.
Would like to be able to have better search functions
June 25, 2018
Provides a lot of features without extra charges. Always reliable and does a solid job.
Verified User
Executive
Marketing and Advertising Company, 1-10 employees
Score
10 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
Low rates on their credit card processing fees
No monthly payment to use them.
Recurring payments is one of their most important features
Has integration options with many online shopping carts
The backend is basic and not user friendly for most users
They used to offer no processing fees for your first year before Paypal bought them
It is developer focused. So the average person may have trouble setting it up or using it
June 01, 2018
Great, Reliable, and Easy to Use Payment Processor!
Co-Founder/Chief Janitor
Crisp (Computer Software, 1-10 employees)
Score
9 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
Extremely reliable which is incredibly important for payment processing
Accepts all payments types we need to be able to accept from all around the world, which is very important for an international company like ours
Has a great, easy to use API for building out additional functionality that Braintree itself doesn't support
Not a very good subscription management platform for a Saas business, but they make up for it on the API with others that are
Doesn't have a lot of additional features, but that's what you'd expect out of a payment processor
Very expensive per transaction, but the reality is that any processor who helps early stage companies accept online payments are expensive.
March 08, 2017
Braintree provided the tools we needed for our company.
Sales Manager
Dr Dispatch (Transportation/Trucking/Railroad, 1-10 employees)
Score
9 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
It was easy set it and forget it.
Money settled in our account very quickly.
Not all companies support the use of Braintree. I wish there was more back-end support on some of the sites we wanted to use. This is more about the sites we want to use and less about Braintree, but it's worth mentioning.
January 04, 2017
Using Braintree for Subscriptions and one-off payments
Software Engineer
Kantox (Entertainment, 11-50 employees)
Score
8 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
Once it is set up, it has not given us almost any problem.
Allows customization of most parameters.
Offers drop-in forms (although we don't use them), and also custom ones.
They do not provide API access to discount and plan creation, so we have to do it by hand on their web console.
It's hard to configure the charge detail in the customer's bank statement.
Their web UI logs out really fast. It's annoying to have to re-login every few minutes.
September 27, 2016
Braintree - simple to implement and simple to use.
Co-Founder
MomijiHQ (Retail, 1-10 employees)
Score
10 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
The interface is clean and simple; so easy to understand.
They will send you the money at a variety of intervals to suit the business.
Easy for our developers to implement.
The front screen reporting could be improved - just a couple of extra features such as being able to vary the time period being looked at and other simple analytics.
I feel strongly that it would be easy and useful to have some kind of ready cash in transit visual by destination bank account.
No other points - it just sits there and works.
April 14, 2016
Braintree Payments - Easy to use platform to process your payments
CTO and Co-Founder
FindThatLead (Internet, 1-10 employees)
Score
8 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
Control panel
Integration API
No fees before you get a lot of MRR
Automatic notifications when a transaction fails
More easy to use API
Accept as a default American Express cards
April 14, 2016
Braintree grow your startup and start getting the money today. It’s as easy to implement as Paypal and cool as Stripe!
CEO (Chief Executive Officer)
FindThatLead (Accounting, 1-10 employees)
Score
10 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
Web implementation is easy.
Good price.
It's connected with PayPal.
Braintree does not accept American Express.
They do not have a simple promotional code. With PayPal, any salesman, could do a special discount and implement it. With Braintree it's difficult to create new plans.
Create buttons and add them in the emails.