Pros and Cons of Braintree, a PayPal service 2024 (2024)

Paypal is well known

You can log into Braintree, a PayPal service using Paypal credentials

In my experience, they do not call their long term customers when there is an issue and instead rely exclusively on emails which are often flagged as spam or pfishing.

In my experience, severs connections without speaking to a rep in the company thus hijacking the company revenue on their own time.

drop-in payment widget provides a best-in-class UI

accept multiple payment methods with a single implementation

a single dashboard to manage all user subscriptions

Coupon management is not very good and we had to build our own discount system

Setup is quite challenging and there is not a seamless migration from existing payment systems

Customer support is very slow to respond to requests

Responsiveness of their support team/help investigating issues

Easy set-up for adding new customers

Customization of user access

We have had multiple account managers over the years, however, lack of communication when our contact changed. This caused some problems when trying to get questions answered.

It's available for global coverage.

It has 24/7 support.

It has very easy billing.

It allows for split payments

They have 24/7 customer service but their representatives lack the knowledge and skills to be of assistance.

They boast of superior cyber protection but my department experienced a breach in security twice in one month.

There are way too many charge-backs with very little effort on Braintree's part to be of assistance.

Braintree has excellent integration with the BigCommerce platform. The switch of our previous payment processing gateway to Braintree was very easy and only required a few clicks.

Braintree has a pretty easy to use portal that can be accessed through the same login we use for PayPal which we are using in conjunction with Braintree with ease.

I've only had to call Braintree twice and my customer service issues were handled extremely quickly and easily.

Braintree's fraud detection could use work, we had a fraudulent payment that was not caught by Braintree's system but we were able to quickly revert it.

Their support team is in Chicago I believe, which was an issue for us when we had to call in at 2 pm and found out that their office was closed.

Coming from Authorize.Net, the control panel of Braintree is less robust.

Multiple payment types

Reliable system

Very easy to use

None

Being able to void transactions before they cross over to a refund

Being able to add discounts to users profiles

Running reports

Reports aren't always as detailed as we like them to be.

Would like to be able to have better search functions

Low rates on their credit card processing fees

No monthly payment to use them.

Recurring payments is one of their most important features

Has integration options with many online shopping carts

The backend is basic and not user friendly for most users

They used to offer no processing fees for your first year before Paypal bought them

It is developer focused. So the average person may have trouble setting it up or using it

Extremely reliable which is incredibly important for payment processing

Accepts all payments types we need to be able to accept from all around the world, which is very important for an international company like ours

Has a great, easy to use API for building out additional functionality that Braintree itself doesn't support

Not a very good subscription management platform for a Saas business, but they make up for it on the API with others that are

Doesn't have a lot of additional features, but that's what you'd expect out of a payment processor

Very expensive per transaction, but the reality is that any processor who helps early stage companies accept online payments are expensive.

It was easy set it and forget it.

Money settled in our account very quickly.

Not all companies support the use of Braintree. I wish there was more back-end support on some of the sites we wanted to use. This is more about the sites we want to use and less about Braintree, but it's worth mentioning.

Once it is set up, it has not given us almost any problem.

Allows customization of most parameters.

Offers drop-in forms (although we don't use them), and also custom ones.

They do not provide API access to discount and plan creation, so we have to do it by hand on their web console.

It's hard to configure the charge detail in the customer's bank statement.

Their web UI logs out really fast. It's annoying to have to re-login every few minutes.

The interface is clean and simple; so easy to understand.

They will send you the money at a variety of intervals to suit the business.

Easy for our developers to implement.

The front screen reporting could be improved - just a couple of extra features such as being able to vary the time period being looked at and other simple analytics.

I feel strongly that it would be easy and useful to have some kind of ready cash in transit visual by destination bank account.

No other points - it just sits there and works.

Control panel

Integration API

No fees before you get a lot of MRR

Automatic notifications when a transaction fails

More easy to use API

Accept as a default American Express cards

Web implementation is easy.

Good price.

It's connected with PayPal.

Braintree does not accept American Express.

They do not have a simple promotional code. With PayPal, any salesman, could do a special discount and implement it. With Braintree it's difficult to create new plans.

Create buttons and add them in the emails.